Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or place an order.

Personal Information

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Delivery information
• Order details
• Purchase history
• Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment gateways. RAZZORO does not intentionally store your complete debit card, credit card, banking, or UPI credentials on its own servers.

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Cookies and similar technologies

2. How We Use Your Information

RAZZORO may use your information to:

• Process and fulfill your orders.
• Arrange product delivery.
• Confirm orders and payments.
• Contact you regarding your orders.
• Provide customer support.
• Process returns, exchanges, cancellations, and refunds.
• Improve our products, website, and services.
• Prevent fraud, abuse, and unauthorized activities.
• Maintain business and transaction records.
• Send promotional or marketing communications where permitted.
• Comply with applicable laws and legal requirements.

3. Cookies

RAZZORO may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember user preferences.
• Improve website performance.
• Understand website traffic and usage.
• Improve customer experience.
• Support marketing and analytics activities where applicable.

You can disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

4. Sharing of Information

RAZZORO does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting providers
• Technology and IT service providers
• Analytics providers
• Marketing service providers
• Customer support service providers
• Government authorities or law-enforcement agencies where legally required

Information will only be shared when reasonably necessary to provide the relevant service, complete a transaction, protect our business, or comply with legal obligations.

5. Data Security

RAZZORO takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Third-Party Links

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external services.

RAZZORO is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

7. Children's Privacy

RAZZORO does not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

8. Data Retention

RAZZORO may retain personal information for as long as reasonably necessary to:

• Fulfill orders.
• Provide customer support.
• Process returns and refunds.
• Resolve disputes.
• Prevent fraud.
• Maintain financial and business records.
• Comply with legal and regulatory requirements.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where applicable.
• Raise concerns regarding the processing of your information.

To exercise applicable rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

RAZZORO may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

You are encouraged to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: